Our online store allows you to return products for any reason, which you are not required to notify us. The return must be made within 14 calendar days from the day of receipt of your order. Our company recommends that you make a first inspection upon receipt of your order so that you can be sure that your package does not have any obvious defects (eg it is not broken, it is the right product, etc.). This check is not mandatory and failure to do so will not restrict your rights. In order for the return to be accepted, you must:
- The goods are in the condition in which you received them.
- This means that its packaging must not have been tampered with and must not have been used.
- It must be accompanied by proof of purchase.
- Please make sure you have completed the “return form” that you will find below.
- No refunds will be made for discounted products or products on offer.
- Refunds can only be made for products marked NEW COLLECTION.
- Your credit card is used for the next purchase (within 365 days).
- The return of the product should be done by ELTA Courier only and delivered to our headquarters. We have the right to refuse returns returned by mail or to non-cooperating companies.
- In all the above cases, the receipt / shipping costs (courier and bank expenses) are borne by the customer, who will be responsible for the loss, destruction or deterioration of the returned products until they are received.
Return Cost Our online store is charged with the cost of returning the product only when:
- It has been delivered late (except in cases of force majeure).
- It has been delivered with a fault or is defective.
- It does not have the features that are presented in our online store.
- When contacting the courier to receive the parcel, please state receipt.
- In any other case, the cost of the return is borne by the customer, who will be responsible for the loss, destruction or deterioration of the returned products until they are received.
Ways to Arrange a Return As long as you decide to return the merchandise you purchased, you can choose how to return the refund. The possibilities given to you by our online store are: Sending a new product – This new product can be the same or similar to the previous one or you can choose another product from our online store.
Withdrawal The customer can withdraw the sale within 14 calendar days from the shipment of the product and at his own expense to return it to the company. The company is entitled to accept the return of the product ONLY in case there is no wear and tear and is accompanied by proof of purchase. You will also need to fill in and send the “return form” that you will find here.
How can I cancel my order? To cancel your order, send an email to firstname.lastname@example.org by writing on the subject “Cancellation of order” and the number of your order.
Product Return address Kisterss Massalias 12 Athens, Kolonaki 106 80 Tel 211.1824.153
The return of the products takes place through the company ELTA Courier with which our online store cooperates.